Effective Date: September 3, 2025
This Payment & Refund Policy outlines the terms under which Tillie Cleaners ("Company", "we", "our") accepts payments and issues refunds for dry cleaning services provided across the United States. By using our services, you agree to comply with this policy.
Full payment is required at the time of service drop-off or prior to delivery unless otherwise agreed. We accept major credit and debit cards, as well as secure online payments. All charges are processed in U.S. dollars (USD).
Service fees are displayed at the time of order and may vary depending on the type of garment, fabric, or special treatments requested. Additional fees will be communicated and must be approved prior to service.
Refunds are provided under the following conditions:
No refunds will be issued for services completed according to the agreed specifications or for cancellations made less than 24 hours before the scheduled service.
To request a refund, please contact us via email or phone with your order details and reason for the request. Approved refunds will be processed to the original payment method within 7–10 business days.
Customers may cancel or reschedule services with at least 24 hours' notice. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
For questions regarding this Payment & Refund Policy, please contact us:
Tillie Cleaners
Address: 4204 20th Ave, Valley, AL, 36854-3449
Email:
ariannamclaughlin@tillcleanr.com
Phone:
(334) 756-2532
Website:
tillcleanr.com
